Field Operations Officer

GOFA Technologies is seeking a Field Operations Officer to support the deployment and field operation of our technology solutions.

The Field Operations Officer will work directly with clients and GOFA’s technical and operations teams to ensure our systems are properly installed, configured and successfully used in real-world environments. The role involves travelling to client locations, conducting installations, training users, providing on-site technical support and supporting technology operations during events, conferences and elections.

Key Responsibilities

• Deploy, install and configure GOFA Technologies products at client locations.
• Train clients, administrators and end users on the effective use of GOFA products.
• Provide on-site and remote technical support to clients.
• Provide technical support during **elections using GOFA's electronic voting technology**, including system setup, testing, deployment and troubleshooting.
• Support conferences, events and other programmes where GOFA technology is being used.
• Set up computers, networking equipment, printers, scanners and other hardware required for deployments.
• Conduct pre-deployment testing and ensure systems are operational before client use.
• Troubleshoot software, hardware, network and user-related issues in the field.
• Work closely with GOFA's development and technical teams to report problems identified during deployments.
• Assist with client onboarding and post-deployment support.
• Maintain accurate records of deployments, equipment, technical issues and completed field assignments.
• Represent GOFA Technologies professionally when interacting with clients and partner organisations.

Requirements
We are looking for someone who is technically capable, dependable and comfortable working directly with clients.
The ideal candidate should:

• Have a background in Information Technology, Computer Science, Computer Engineering, Information Systems or a related field.
• Have good knowledge of computers, software installation and general IT troubleshooting.
• Have basic networking knowledge.
• Be comfortable learning and operating new technology platforms.
• Have strong communication and interpersonal skills.
• Be able to train both technical and non-technical users.
• Be organised and capable of working independently during field assignments.
• Be willing to travel to client locations when required.
• Be available to support events and elections, which may occasionally require work outside normal office hours.
• Demonstrate professionalism, integrity and responsibility when handling client systems and information.

Additional Advantage
Experience with any of the following would be an advantage: IT support, software deployment, networking, election technology, event technology, POS systems, school management systems, conference systems or customer technical support.

What the Role Involves
This is a hands-on field position. The successful candidate will not spend all their time in the office. They may be deployed to schools, universities, businesses, organisations, conference venues and election centres to ensure that GOFA Technologies solutions operate successfully.

GOFA Technologies will provide product-specific training to enable the successful candidate to confidently deploy and support GOFA solutions.